FAQs

I was impressed from the word go with this firm. I was initially contacted by Alicja who took the basic details of the job and collected images of what I needed doing, presumably to pre-filter me to the right team. This was done very quickly and with minimal fuss, but in a personable and friendly way - which I appreciate is not an easy thing to balance. Less than 24 hours later I was contacted by Sameera who reconfirmed my details and booked me in with a contractor - again, with a friendly attitude and efficiently done. I got a text message with a tracking link telling me exactly when the contractor Giourgken was going to arrive, and it was helpful but unnecessary because he was precisely on time, completing the job perfectly and very quickly. He then did an assessment of another light fitting that we'd forgotten to ask to be included originally. All in all, I cannot fault Essential Repairs. I will absolutely be using them again and I thoroughly recommend them for speed, service and value.

We regularly work with the team at Essential Repairs. Great bunch of people to work with! Looking forward to many more years collaborating! :)

The team always go above and beyond to support us. Communication is great and work always finished to a high standard.

I have been using Essential Repairs for a number of years. They have proven their weight in gold every time. They have always been very attentive, polite and reliable I will continue to use them and highly recommend

What made my experience great is the wonderful SAMERA KOSHEN who has an outstanding customer service technique by resolving my repairs matter in a very short time and made everything smooth from getting the plumbing work done to replacing the broken appliances. Once again thank you Samera … Deserve a rise.

Great service whatever work you require. We use ER for our portfolio of properties in West London as our go to provider.

I cannot say enough good things about this company. They have jumped through hoops and made miracles happen for me. I manage a load of properties and have tasked them to do various things from plumbing, electrics, decorating, pest control, etc and they always come through for me quickly and efficiently. I don't know what I would do without them!

Can't thank essential repairs enough, great company to work with from start to finish. Super knowledgeable and very helpful, sameera was excellent and I can't wait to work alongside them in the future.

I’ve used Essential Repairs on many occasions for plumbing , carpentry and decorating and always found them to be competitively priced , efficient and easy to deal with .

My go to company for all things maintenance. Always helpful, available, and willing to go the extra mile to get the job done right. Their engineers are knowledgeable and the admin side is efficient, especially Sameera who goes out of her way to provide the best service. Would recommend!

My experience was great at all levels - communication, survey, getting quote and electrician work on site. Jurgen and Arjan are high professionals that worked fast and clean. They also explained all steps of their work and showed how to keep records in log book.

Very good and reliable services I am using their services for domestic and commercial properties. So far I am please with their reliability. Andreas Papacosta

I use this company a lot for myself and for the tenants of properties I look after, They are very responsive and reliable. I recommend them.

The team at Essential Repairs are excellent. They are extremely well organised and very helpful, and fair on their pricing too. Engineer visited the property on time, solved and repaired the issue and made some good suggestions. Got a report back that day with a sensible cost. They have done other work for us since then, and the service levels are consistent. Would highly recommend.

Highly responsive, clear reports and accurate quotes. Have used their services for a number of years and will happily continue to do so.

Good communications by phone, email and text. All appointments kept too. Surveyor reviewed the dampness problem and arranged for a specialist firm to carry out an inspection. The specialist firm gave me advice that they would pass to Essential Repairs for action. I look forward to the work being undertaken by ER in due course. All undertaken at nil cost (so far)

I could not have hoped for a more efficient service. Repairs were done and replacement parts were supplied and fitted very well.

The team were fantastic - I had an issue at 6pm with the boiler breaking, and contacted Sameera that evening, who arranged an engineer to come the next day at 8am. He reviewed, ordered the parts, came back the following day and all was fixed by 12 noon. Highly recommend - both for service, time and skill!

I have used Essential Repairs a couple of times now and have found them to be responsive, professional and their tradesmen to be courteous and very pleasant to have around the house. Keep up the good work.

Very reactive and good team